Shipping & Returns

Shipping Methods Available:
  • Delivery time is estimated on orders placed before 2 p.m. CST.
  • No additional charges for APO/FPO destinations.
  • Customer is responsible for return shipping charges
  • A $10.00 surcharge per order applies to all orders shipped to Alaska and Hawaii.
  • Orders shipped to Alaska or Hawaii may require an addition 3-5 business days for ground delivery.
NOTE: Business Days are Monday to Friday, excluding Federal Holidays with the United States.
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Returns:
  1. Customer is responsible for return shipping costs, and they must be prepaid. We cannot accept C.O.D. deliveries.

NOTE: All returned items will automatically have a 15% restocking fee. 

  1. It is recommended that you use UPS or USPS for your return.
    1. Pack the item(s) securely in the original product packaging, if possible. All products must be returned in good condition to ensure full credit.
    2. Before sending your return shipment, please remove all extra labels from the outside of the package.
    3. Send the return package to the following address:

    Rafaelos
    1811 NW 20th Street
    Miami FL 33142
    United States

  2. Keep the Return Tracking Number for your return package to monitor delivery status.
  3. To receive credit, items must be returned within 14 days of delivery.
  4. A credit to the original method of payment will be issued within 10 days of receipt of returned package.
  5. Credit for gift returns will be issued to the original purchaser/method of payment.